Privacy Policy for Xiraya
Welcome to Xiraya. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
- Name
- Phone number
- Email address
- Shipping and billing address
- Payment information
- Order history
- Device and browser information
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates and notifications
- Improve our website and services
- Prevent fraud and misuse
- Comply with legal obligations
3. Payment Security
We do not store your debit/credit card details on our servers. Payments are processed securely through trusted third-party payment gateways.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
Your information may only be shared with:
- Delivery and logistics partners
- Payment gateway providers
- Legal authorities if required by law
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze traffic, and enhance website performance.
Users can disable cookies through their browser settings if preferred.
6. Data Protection
We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online platform can guarantee 100% security.
7. Customer Responsibilities
Customers are responsible for providing accurate information during order placement.
Any misuse, false claims, or fraudulent activities may lead to cancellation of orders or restriction of services.
8. Refund & Opening Video Requirement
For any damaged, missing, or incorrect product claims, customers must provide a proper opening video recorded while unboxing the package.
Claims without valid opening video proof may not be accepted.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
10. Changes to This Policy
Xiraya reserves the right to update or modify this Privacy Policy at any time without prior notice.
Changes will become effective immediately after being posted on the website.
11. Contact Us
If you have any questions regarding this Privacy Policy, you can contact us:
Business Name: Xiraya
Website: https://xiraya.com/
Email: hello.xiraya@gmail.com
Phone: +91 94694 52786
Business Registration Number:Â UDYAM-JK-14-0013359