shipping policy

Shipping Policy for Xiraya

 Website: https://xiraya.com/

Email: hello.xiraya@gmail.com

Phone: +91 94694 52786

Thank you for shopping with Xiraya. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, timelines, charges, and delivery conditions.

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing

  • Orders are processed after successful payment confirmation.
  • Processing time generally takes 1–3 business days.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • During sales, promotions, or high-demand periods, processing times may be slightly delayed.

Once your order is shipped, you will receive a confirmation email, SMS, or tracking details where applicable.

2. Shipping Locations

Xiraya currently ships across India.

International shipping availability may vary depending on location, customs regulations, and logistics support.

For international shipping inquiries, customers may contact our support team before placing an order.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: 7–15 business days
  • International Orders: Delivery times vary by destination country

Delivery timelines are estimates only and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Government restrictions

Xiraya is not liable for delays caused by third-party logistics providers or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping may be offered on selected products, promotional campaigns, or minimum order values.
  • Additional charges may apply for remote locations or international deliveries.

Customers are responsible for any customs duties, taxes, or import charges applicable for international shipments.

5. Order Tracking

Where tracking services are available, customers will receive tracking information after shipment.

Tracking updates depend on the courier partner and may take some time to reflect.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Xiraya shall not be responsible for delivery failures, delays, or losses caused by:

  • Incorrect address
  • Incorrect contact information
  • Incomplete delivery details
  • Failure to receive delivery attempts

Additional shipping charges may apply for re-shipping returned packages.

7. Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed after repeated attempts, the order may be returned to us.

In such cases:

  • Re-shipping charges may apply
  • Refund eligibility may depend on product condition and shipping costs

8. Damaged or Missing Packages

If your package arrives damaged, tampered with, or incomplete:

  • Contact us within 48 hours of delivery
  • Provide order details and supporting photos where possible

We will investigate the issue with the courier partner and provide assistance accordingly.

9. Lost Shipments

In rare cases where shipments are lost during transit, Xiraya will coordinate with the logistics provider to resolve the matter.

Resolution timelines may vary depending on the courier investigation process.

10. International Shipping

For international orders:

  • Delivery timelines may vary significantly by destination
  • Customs inspections may cause delays
  • Customers are responsible for import duties and taxes
  • Certain products may not be eligible for international shipping

Xiraya is not responsible for delays caused by customs authorities.

11. Refused Deliveries

If a customer refuses delivery without valid reason:

  • Shipping charges may not be refundable
  • Return shipping costs may be deducted from refunds
  • Future orders may be subject to additional verification

12. Changes to Orders

Once an order has been processed or shipped, shipping details may not be modified.

Customers should contact support immediately for urgent corrections.

13. Contact Information

For shipping-related inquiries, contact us:

Business Name: Xiraya

Website: https://xiraya.com/

Email: hello.xiraya@gmail.com

Phone: +91 94694 52786

Business Registration Number:  UDYAM-JK-14-0013359

14. Policy Updates

Xiraya reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting on the website.

Website: https://xiraya.com/

Email: hello.xiraya@gmail.com

Phone: +91 94694 52786

Thank you for shopping with Xiraya. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, timelines, charges, and delivery conditions.

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.