Terms & Conditions
Terms & Conditions for Xiraya
Website:https://xiraya.com/
Welcome to Xiraya. These Terms & Conditions (“Terms”) govern your access to and use of the Xiraya website, products, services, and any purchases made through our online store. By using this website, you agree to comply with and be bound by these Terms.
If you do not agree with any part of these Terms, please do not use this website.
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1. General Information
Xiraya is an online eCommerce platform offering products for sale through its website. Throughout the site, the terms “we”, “us”, and “our” refer to Xiraya.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. It is your responsibility to review this page periodically.
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2. Eligibility
By using this website, you confirm that:
You are at least 18 years old, or using the website under the supervision of a parent or legal guardian.
You are legally capable of entering into binding contracts.
The information provided by you is accurate and complete.
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3. Products & Services
We make every effort to display product images, descriptions, colors, pricing, and specifications accurately. However:
Actual product colors may vary depending on your device screen.
Product availability may change without notice.
We reserve the right to discontinue products at any time.
We do not guarantee that product descriptions or other content are error-free.
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4. Pricing & Payments
All prices listed on the website are in Indian Rupees (INR) unless otherwise specified.
Prices may change without prior notice.
We reserve the right to refuse or cancel any order due to pricing errors or suspected fraudulent activity.
Payments must be completed through approved payment methods available on the website.
Xiraya uses secure third-party payment gateways. We do not store your complete card or banking information on our servers.
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5. Order Acceptance & Cancellation
Once you place an order, you will receive an order confirmation email or message. This confirmation does not guarantee acceptance of your order.
We reserve the right to:
Cancel or refuse any order at our sole discretion.
Limit quantities purchased per customer.
Cancel orders in case of incorrect pricing, stock unavailability, or suspicious activity.
If your order is cancelled after payment has been processed, the amount will be refunded to your original payment method.
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6. Shipping & Delivery
Delivery timelines are estimated and may vary based on location and courier availability.
Delays caused by logistics partners, natural disasters, strikes, or unforeseen events are beyond our control.
Customers are responsible for providing accurate shipping information.
Additional shipping charges may apply for certain locations.
Risk of loss and ownership of products pass to the customer upon delivery.
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7. Returns, Refunds & Exchanges
Customers may request returns or exchanges according to our Return & Refund Policy.
Products may not be eligible for return if:
They are used, damaged, or altered after delivery.
Original packaging or tags are missing.
The return request exceeds the allowed return period.
Refunds, if approved, will be processed within a reasonable timeframe through the original payment method.
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8. User Accounts
You may be required to create an account to access certain services.
You are responsible for:
Maintaining the confidentiality of your account credentials.
All activities conducted under your account.
Providing accurate and updated information.
We reserve the right to suspend or terminate accounts that violate these Terms.
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9. Prohibited Activities
You agree not to:
Use the website for unlawful purposes.
Upload viruses, malicious code, or harmful content.
Attempt unauthorized access to our systems.
Engage in fraudulent transactions.
Copy, reproduce, or exploit website content without permission.
Interfere with website functionality or security.
Violation of these Terms may result in legal action.
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10. Intellectual Property
All website content including:
Logos
Branding
Product images
Graphics
Text
Website design
Software
is the property of Xiraya and protected under applicable intellectual property laws.
You may not use, copy, or distribute any content without written permission.
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11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for:
Third-party content
Privacy practices
Product quality
Services provided by external websites
Accessing third-party links is at your own risk.
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12. Limitation of Liability
To the maximum extent permitted by law, Xiraya shall not be liable for:
Indirect or consequential damages
Loss of profits or revenue
Delayed deliveries
Technical interruptions
Data loss
Unauthorized account access
Our total liability for any claim shall not exceed the amount paid by the customer for the product or service involved.
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13. Disclaimer
All products and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
We do not guarantee:
Continuous website availability
Error-free operation
Complete accuracy of all content
That the website will be free from harmful components
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14. Indemnification
You agree to indemnify and hold harmless Xiraya, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or legal expenses arising from:
Your misuse of the website
Violation of these Terms
Breach of applicable laws
Infringement of third-party rights
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15. Privacy
Your use of this website is also governed by our Privacy Policy.
By using the website, you consent to the collection and use of information as described in the Privacy Policy.
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16. Governing Law & Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [Jammu and Kashmir], India.
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17. Force Majeure
We shall not be held liable for delays or failure to perform obligations caused by events beyond our reasonable control, including:
Natural disasters
Floods
Fires
Pandemics
Government restrictions
Strikes
Internet failures
Transportation disruptions
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18. Termination
We reserve the right to terminate or suspend access to the website without prior notice if we believe a user has violated these Terms.
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19. Contact Information
For any questions regarding these Terms & Conditions, you may contact us:
Business Name: Xiraya
Website: https://xiraya.com/
Email: hello.xiraya@gmail.com
Phone: +91-94694 52786
Business Registration Number: UDYAM-JK-14-0013359
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20. Acceptance of Terms
By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.